Terms & Conditions

Welcome to BYTEMYTECH.COM. 

By accessing the website and/or placing an order you agree to be bound by these terms and conditions regardless of whether you register with us or place an order.

We may revise these terms and conditions at any time by updating this posting.

You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. The fact that you receive an automatic order acknowledgement does not necessarily mean that we will be able to fulfil your order.

We may refuse to accept an order:

  • Where goods are not available;
  • Where we cannot obtain authorisation for your payment;
  • If there has been a pricing or product description error;
  • If you do not meet any eligibility criteria set out in our terms and conditions.

Payment & Security

Orders may be processed online, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo) or via PayPal.

To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted using the 128-bit SSL Software. We have chosen to use Global Iris (Global Payments) as our payment gateway. Global Iris ensures that all your credit card details are encrypted and sent securely between you, your bank and BYTEMYTECH. BYTEMYTECH does not store any of your payment details on our Website.

Your credit card company may also carry out additional security checks. In the event your card is declined please contact your card issuer to authorise the transaction.

We may feel the need to carry out additional security checks to help protect both BYTEMYTECH and its customers. In these cases we may ask for additional proof of ID such as your Bank Authorisation code for this transaction, a driving licence or utility bill. You will be contacted either by email or by phone if this is necessary.

Pricing, Descriptions and Availability

Prices shown on the website are inclusive of VAT at the appropriate rate. Whilst we try and ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If you have already received the goods we ask that you send them back to us, upon receipt we will issue a full refund and any costs you in incur in returning the item.

Contract cancellation under the EU Consumer Rights Directive:

You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 days after the day on which you receive your order.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 14 days after the day on which you receive the order, and that you have taken reasonable care of the products and not used them.

Please note that your right to return Products does NOT apply to products, which fall into the following categories unless they are faulty or not as described:

  • Made to measure or personalised goods
  • Perishable goods (such as flowers and chocolates).
  • Unsealed software, CDs, DVDs.
  • For help returning items please refer to our Returns section.

Delivery

We use Royal Mail and a number of UK Couriers for delivery and offer a Standard and Next Day delivery. Please refer to our Delivery Options and pricing for more details.

Courier Orders require a signature and operate between 9am and 5pm on weekdays, so please specify a delivery address where someone will be able to sign for your Order between these hours, alternatively have your Order delivered to your work address. Our courier services are fully trackable.

BYTEMYTECH will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery.

The above does affect your statutory rights as a consumer.

All Orders Shipped Same Day

If we receive your order before 3 PM Monday to Friday we will ship it on the same day subject to security checks and excluding bank holiday Mondays. Orders received after 3 PM Monday to Thursday will be shipped on the next day. Orders placed after 3 PM on Friday, or over the weekend will be shipped on Monday morning. On the rare occasion it's a Bank Holiday weekend we will ship orders placed over the Bank Holiday weekend on the Tuesday morning.

Returns

In addition to the EU Consumer Rights Directive, you can return any unwanted item within 14 days of receipt for a refund or exchange.

In all cases of unwanted items, the products returned should be in their original condition, complete with any instruction booklets, hardware, software and packaging. All goods will be inspected on return. In cases where the value of the returned goods has diminished as a result of handling which goes beyond what would be possible in a store, we are entitled to recover any amount up to the full contract price. Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page.

BYTEMYTECH will refund the cost of your original delivery fee where we are at fault, however for unwanted items we shall not refund the original delivery fee unless you contact us within 14 days of receipt of the item when the EU Consumer Rights Directive applies. Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows:

  • Where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item.
  • Where you are returning your entire order, we will refund the delivery charge.
  • We will not refund the cost of gift-wrapping, your costs in returning the item to us and other services provided to you in connection with your purchase (e.g. Express Delivery) unless you are returning the item to us because of an error on our part (or because it is defective).

We will make the refund directly to the credit/debit card or Pay Pal account used to place the original order within 14 days of receipt or earlier, once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your items carefully to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.

Please refer to our Returns section for instructions on how to return your items.

The above does not affect your statutory rights.

Security

Here at BYTEMYTECH we take the security of our customer’s details very seriously and as such have measures in place both on our website when creating an account and when taking payment to ensure your details are kept safe.

3D Secure – this is an extra page that you will see after you have entered your card details that is provided by your card issuer. For some card issuers this is not compulsory but we would recommend that you sign up for this service to provide yourself with an extra level of security when purchasing items online.

We use the highest level of encryption on our website to ensure you stay safe online – we have EVSSL certificates which means we have 2048 bit encryption instead of the standard 1024 bit so you can be sure shopping with us online is safe.

Privacy Policy

Protecting the security and privacy of your personal information is important to BYTEMYTECH and to the way we conduct our business in compliance with laws on privacy, data protection and data security. We hope this policy will help you understand what information BYTEMYTECH may collect, how we use and safeguard that information and with whom we may share it.

WEEE Regulations

WHAT IS WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system, which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electrical equipement on a like-for-like basis.

BYTEMYTECH complies with The Waste Electrical and Electronic Equipment Directive (WEEE Directive), which were introduced into UK law in January 2007 by the Waste Electronic and Electrical Equipment Regulations 2006. The WEEE Directive aims to reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it. The WEEE Directive also aims to improve the environmental performance of businesses that manufacture, supply, use, recycle and recover electrical, electronic equipment and batteries.

Copyright & Trademark Licence

You are permitted to print and download extracts from this Website for your own use on the following basis:

  • no documents or related graphics on this Website are modified in any way;
  • no graphics on this Website are used separately from accompanying text; and
  • any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. All images taken from this website must only be used in promotion of BYTEMYTECH and must not be used to promote another website or product (including but not limited to Amazon or eBay). If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to the above, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

General

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

BYTEMYTECH may modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

BYTEMYTECH.CO.UK may also terminate this Agreement and immediately remove, cancel or suspend access to and use of BYTEMYTECH.CO.UK upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to BYTEMYTECH’s other rights.

BYTEMYTECH acts as principal on its own account and not as agent for you or any other person.

If BYTEMYTECH does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at BYTEMYTECH’s option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and BYTEMYTECH and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since BYTEMYTECH principally deals with the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Under current UK legislation it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age. When purchasing these products (or other age-restricted products, such as Alcohol) we will ask you to confirm that you are of the age legally required. Where payment is made by you using methods other than Visa/Mastercard there may be a delay to your order while we verify your age and you may be required to send us proof of age. By placing an order for these products, you declare that you are 18 years of age or over.

BYTEMYTECH Responsibilities

BYTEMYTECH has endeavoured to ensure that all product descriptions and photographs are as accurate as possible.

BYTEMYTECH does not give any guarantees, warranties or representations in respect of any third parties services.

Because of the nature of the Internet, BYTEMYTECH provides and maintains BYTEMYTECH.CO.UK on an "as is" and "as available" basis and we make no promise that use of BYTEMYTECH.CO.UK will be uninterrupted or wholly error free. We are not responsible if we are unable to provide our Internet services for any reason beyond our control.

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use BYTEMYTECH.CO.UK in breach of these terms you will be liable to and will reimburse us for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit BYTEMYTECH’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.

BYTEMYTECH will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

Please read the instructions, manuals and other user documentation that comes with your products carefully. You are urged to use all products safely and in accordance with the manufacturer's guidelines.

These terms do not affect your statutory rights as a consumer, which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, BYTEMYTECH excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to BYTEMYTECH and BYTEMYTECH shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

  • Any incorrect or inaccurate information on BYTEMYTECH.CO.UK.
  • The infringement by any person of any Intellectual Property Rights of any third party caused by their use of BYTEMYTECH.CO.UK or any Product purchased through BYTEMYTECH.CO.UK.
  • Any loss or damage resulting from your use or the inability to use the BYTEMYTECH.CO.UK website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
  • Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
  • Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading BYTEMYTECH.CO.UK , or from transmissions via emails or attachments received from BYTEMYTECH.CO.UK or its licensees and affiliates;
  • The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties to which BYTEMYTECH link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
  • All representations, warranties, conditions and other terms which but for this notice would have effect.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

How To Return An Item Bought Online

There are two types of return ‘Faulty, Damaged or Incorrect’ and ‘Unwanted’, simply decide which is the relevant type in your case, and see below for details of how to return your item. All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty, damaged or incorrect items.

To help you to return an item, we have developed some simple and easy to follow guidelines, please read the relevant 'return type' for the instructions on returning your item.

For specific rules regarding refunds of delivery charges, return shipping and other services, please see our full Terms & Conditions.

Faulty, Damaged or Incorrect

If the item you received is faulty, damaged or incorrect please contact our Customer Support team or fill out the returns application form in ‘My Account’ area within 14 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

As you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, or email it to us to info@ByteMyTech.com, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible.

Unwanted

If you are not completely satisfied with your purchase, simply return the item or items to us in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc.) within 14 days of receipt. Goods that include software: any item, which includes software, must be returned with the software unopened. If your return falls into this category we will not refund the original postage costs.

We will not refund any services in connection with your order, e.g. gift-wrapping. Under the EU Consumer Rights Directive you have the right to cancel your order up to fourteen days after the date of delivery. Under these circumstances we will refund the applicable delivery charge.

Please note that you are responsible for the cost of returning the product. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please contact our Customer Services team on 01902 429904, or by email at info@ByteMyTech.com to obtain a Returns Reference Number.